Uke Like The Pros

ULTP VIP Concierge Service

1 Review
| Ask a question
$65.00$99.00

  • ULTP VIP Concierge Service
  • ULTP VIP Concierge Service
  • ULTP VIP Concierge Service
  • ULTP VIP Concierge Service
  • ULTP VIP Concierge Service
  • ULTP VIP Concierge Service

Uke Like The Pros

ULTP VIP Concierge Service

1 Review
| Ask a question
$65.00$99.00



We did it! Because you asked for it! This is the new ULTP VIP Concierge Service!

Purchasing online has become a really common thing in these times, and it will only get bigger, but we know how complicated this can be for our customer. 

We have so many questions and doubts when we are about to get something new, and specially for instruments, the main questions are: 

How does it sound? What wood is it? How does it look? 

That's why we are here for you! We created the ULTP VIP Concierge Service to give you a one to one customer service experience where one of our experts will help you find the best instrument and accessories for you! 

We are here for you and together we will find the instrument of your dreams! 

What is the ULTP VIP Concierge Service? 

The ULTP Concierge Service is a private customer support where you will get the help of one of our experts in a 30 minute video call. We will show you three different instruments of your choice so you can see and hear them and get all the details that will get you the information you need so you can make the right decision and pick the best instrument for you. 

How many instruments can I review? 

The private video call with our expert is for 30 minutes, that's why we suggest you pick 3 instruments! You can choose any 3 instruments of your choice, it doesn't matter the brand, wood or model. In case you want to see more, or need extra time we can check our schedule to see if we can continue the call or set a new date for the rest of the instruments! 

** Any extra time will get an extra fee to this service price! **

How can I get my VIP Concierge Service? 

This service is set up as a product, in order to get it you will need to add it to the shopping cart, go to the checkout page and place your order. After this we will contact you to set up the date and time of your video call. 

That's why is really important for you to share with us your contact info such as email and phone number so we can reach out to you. You can also reach us at support@ukelikethepros.com or at (858) 256-0570.

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 IMPORTANT: 

- This service is WORLDWIDE service.

- This is not a physical product, with your purchase of the ULTP Concierge Service you will receive a one time 30 minute Online Video Call where one of our expert team members will show and play for you the 3 instruments of your choice.

- This service is for 30 minutes, any extra time will get and extra fee on the price. 

- Coupon codes and discounts to not apply for the VIP Concierge Service.

- If you need to re-schedule your appointment please let us know ASAP so we have time to set up a new meeting. You will be charged for this service if you do not show up for the appointment.

- Remember that there is prep involved involved by the Uke Like The Pros team to get your instruments ready for the call.

- Once the video call ended we don't grant any refund for this service. 

  • * International Orders - Customers are responsible for all Custom Duties and Fees for your country. These duties and fees vary in each country and are calculated once your instrument arrives to your country. Duties and Fees are not eligible for refund on any kind of international returns. 

    ** For all International returns the customer is responsible for purchasing the RETURN shipping label. It is NOT possible for us to purchase these International return labels from our headquarters in the United States.

    *** UPS may charge an additional "handling' fee" upon delivery.

    IMPORTANT:

    Delivery times in destination countries are currently slow, due to the effects of the COVID-19 pandemic on their own postal services. Route suspensions in a number of countries have also heavily affected the ability of postal workers to deliver shipments like normal. Please expect delays when choosing USPS as your delivery carrier at checkout. We are not responsible for any shipping delays due to the following reasons stated above. Please contact USPS directly for any shipping updates.

    The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811 

  • At Uke Like The Pros our mission is to provide you with the very best customer service, the very best instruments, and the very best quality. We understand it can be hard to choose the instrument that is absolutely perfect for you. We understand it is even harder to do so online. Our expert staff with over 30 years experience will do our best to help you pick the instrument that is right for you. Sometimes, though, it’s just not the right fit. We will take care of you!

    Return Policy

    All instruments have a five-day approval period. If you would like to return an instrument you must contact us within five days of receiving it, and must ship it back to Uke Like The Pros within seven days. *See below for Instruments damaged during shipping.

    If the instrument or product is damaged, defective, or blemished* when you receive it, please let us know immediately and we will file a claim and help arrange return shipping. Upon receiving the instrument and confirming the damage or defect we will repair it, replace it, or issue a refund.

    If an instrument or product is damaged during shipping, we will need to file a claim with our insurance company. Please keep the original box, packing material, and instrument, as photos will be needed to file a claim. We ask you to hold on to the damaged instrument or product until the insurance claim is settled. If the damaged instrument or product is shipped back to us before the claim is settled it will void the insurance claim. Don’t worry our team will guide you through this entire process.  

    If returning an instrument or product that is NOT damaged, defective, or blemished*, the customer is responsible for the full cost of the original shipping, return shipping, insurance, and a 15% restocking fee**. Any custom work, such as setups, strap buttons, or pickup installations are non-refundable. 

    We ask that you pay for shipping back, and as long as the instrument or product is in mint condition, you will get a full refund (minus the return shipping and original shipping costs).

    You will receive your refund as soon as we receive and inspect the instrument, a 15% re-stocking fee will be added (alternating the original instrument in anyway limits the people that might consider purchasing the product).

    Any instrument with custom work which includes a neck strap button, pickup install, or tuner upgrade will incur a 30% restocking fee in addition to our return shipping policy

    If the instrument or product is damaged or broken when you get it, please let us know right away and we will file a claim. If anything is missing from your order, tell us, and we will send it. 

    We do hope nothing goes wrong with your order, but being human sometimes mistakes happen. We do our best to respond to these issues as quick as we can, so the faster you let us know the faster we can help you! 

    When shipping an instrument or product back to Uke Like The Pros, the customer is responsible for repacking the instrument or product. The instrument or product must be returned in the condition and packaging it arrived in including packaging materials and tags. (For information on how to pack instruments, see here) For domestic orders, we will arrange a return shipping label to be emailed to you. For international orders the customer must obtain their own label.

    We can exchange or refund your purchase as soon as we receive and inspect the instrument. 

    * For instruments or products a blemish must be visible to the naked eye from at least 24 inches away or roughly an arms length in distance.

    Instruments are handmade and wood comes from nature, neither one is perfect. We inspect and play each instrument before shipment, but every instrument, no matter the price will have variations in the wood grain and if inspected close enough will have some small imperfections.

    Instruments under $500 will have some visible imperfections in the finish and wood. These imperfections are normal and does not mean the instrument is "B" stock, blemished, flawed, eligible for a discount, or free return. We want you to love your instrument and we hope you can enjoy playing it and sharing your music on your new instrument. Please email any concerns to support@ukelikethepros.com.

    **Restocking fee is based on the full, non-discounted price of the instrument or product excluding add-ons or custom work (strap buttons, pickup installs, setups, tuner upgrade, etc.). 

    We work hard to ensure nothing goes wrong with your order, but being human sometimes mistakes happen. We do our best to respond to these issues as quickly as we can, so the faster you let us know the faster we can help you which is why we are available for you via phone (858)-256-0570 and email: support@ukelikethepros.com

    * Warranty Claims: Any warranty claim with your purchase  (broken bridge, cracks in the wood, broken EQ/tuners, broken tuning pegs, manufacturing defects, etc.) will be the responsibility of the manufacturer. We'll be more than happy to facilitate the claims process between you and the manufacturer. For assistance please contact us at support@ukelikethepros.com or (858)-256-0570.

    ** For discounted or used instruments: [DISCOUNTED] and [PRE-OWNED] items are sold as-is and not returnable.

    *** GIFT CARDS: All Gift Cards Sales are finals! We don't do any returns or refunds on Gift Cards.  

    *** International Orders - Customers are responsible for all Custom Duties and Fees for your country. These duties and fees vary in each country and are calculated once your instrument arrives to your country. Duties and Fees are not eligible for refund on any kind of international returns. 

    **** For all International returns the customer is responsible for purchasing the RETURN shipping label. It is NOT possible for us to purchase these International return labels from our headquarters in the United States.

    ***** Policy for Cancellations Before Shipping:
    If you decide to cancel your purchase and your order is already been pulled from the shelves and packed there will be a 15% restocking fee taken out of the refund. In addition you will not receive a refund on any work (strap buttons, setup, pickup install, etc.) that is done on your instrument prior to your cancellation.

    Any instrument with custom work which includes a neck strap button, pickup install, or tuner upgrade will incur a 30% restocking fee in addition to our return shipping policy

    You can reach out to us at support@ukelikethepros.com or 858-256-0570