Shipping

Yes, I will ship anywhere in the world.

All orders shipped outside of the United States may be subject to customs duty that you will have to pay in your country to receive your product. Customs duty varies in each country and the amount depends on the value of the product.

Most orders will ship within’ 1-3 days and many will ship same day.

Orders may take 3-14 days to arrive depending on the destination and the shipping method used.

Yes, all orders will have a tracking number once it ships.

You can choose between USPS and UPS.

Shipping costs vary from country to country and will depend on which shipping carrier and time frame is selected.

You can see the shipping costs before you complete your checkout

All standard shipping insures the product for $100. Additional insurance can be purchased but may significantly increase the shipping costs.

All import and custom fees are the responsibility of the buyers and are not included in the price or shipping rate.

Every country is different so please check with your country's customs office to determine rates.

Prior to final delivery, you will be contacted by your local customs office on the fees.

IMPORTANT:

Delivery times in destination countries are currently slow, due to the effects of the COVID-19 pandemic on their own postal services. Route suspensions in a number of countries have also heavily affected the ability of postal workers to deliver shipments like normal. Please expect delays when choosing USPS as your delivery carrier at checkout.

We are not responsible for any shipping delays due to the following reasons stated above. Please contact USPS directly for any shipping updates.

The easiest way to get help is to call the USPS service hotline at 1-800-275-8777 for answers and information on any tracking update questions. You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811

Product

Yes, you can add strap buttons to your ukulele or guitarlele.

Yes, a pickup can be added to any ukulele or guitarlele for an additional fee of $200.

Every product that we have available in the store has a series of professional photos and a review video. In case you want to see extra photos or videos of the uke you are getting you can check these options:

- Concierge Service: A video call with our staff to help you pick your uke | CHECK IT HERE

- Photo Service: 3 detailed photos of the instrument of your choice | CHECK IT HERE

- Platinum Combo Upgrade $249: Advanced Setup ($85), Deluxe Hard Shell Case ($99), Boveda ($5.95), Kala Herringbone Strap ($24.99), Kala Black Capo ($16.99), ULTP Picks ($7.99), ULTP Cloth ($9.99), ULTP Peg Winder ($4.99), Kala Tuner ($12.99), ULTP Practice & Technique Book ($16.95), 1 Month Premium Membership ($29.99)

- Premium Combo Upgrade $137: Advanced Setup ($85), Deluxe Hard Shell Case ($99), Boveda ($5.95), Kala Herringbone Strap ($24.99), Kala Black Capo ($16.99), ULTP Picks ($7.99), ULTP Cloth ($9.99), ULTP Peg Winder ($4.99), Kala Tuner ($12.99), ULTP Practice & Technique Book ($16.95), 1 Month Premium Membership ($29.99)

- Silver Combo Upgrade $99: Basic Setup ($30), Padded Gig Bag ($30), Boveda ($5.95), D’Addario Strap ($9.99), Kala Capo ($16.99), ULTP Picks ($7.99), ULTP Cloth ($9.99), ULTP Peg Winder ($4.99), Kala Tuner ($12.99), ULTP Practice & Technique Book ($16.95), 1 Month Premium Membership ($29.99)

- Pro Accessory Pack $30: Kala Tuner ($12.99), D’Addario Strap ($9.99), ULTP Cloth ($9.99), ULTP Master The Ukulele 1 Book (16.95), Ukulele Chord Chart, 1 Month Premium Membership ($29.99)