We did it! Because you asked for it! This is the new ULTP VIP Concierge Service!
Purchasing online has become a really common thing in these times, and it will only get bigger, but we know how complicated this can be for our customer.
We have so many questions and doubts when we are about to get something new, and specially for instruments, the main questions are:
How does it sound? What wood is it? How does it look?
That's why we are here for you! We created the ULTP VIP Concierge Service to give you a one to one customer service experience where one of our experts will help you find the best instrument and accessories for you!
We are here for you and together we will find the instrument of your dreams!
What is the ULTP VIP Concierge Service?
The ULTP Concierge Service is a private customer support where you will get the help of one of our experts in a 30 minute video call. We will show you three different instruments of your choice so you can see and hear them and get all the details that will get you the information you need so you can make the right decision and pick the best instrument for you.
How many instruments can I review?
The private video call with our expert is for 30 minutes, that's why we suggest you pick 3 instruments! You can choose any 3 instruments of your choice, it doesn't matter the brand, wood or model. In case you want to see more, or need extra time we can check our schedule to see if we can continue the call or set a new date for the rest of the instruments!
** Any extra time will get an extra fee to this service price! **
How can I get my VIP Concierge Service?
This service is set up as a product, in order to get it you will need to add it to the shopping cart, go to the checkout page and place your order. After this we will contact you to set up the date and time of your video call.
That's why is really important for you to share with us your contact info such as email and phone number so we can reach out to you. You can also reach us at email@example.com or at (858) 256-0570.
- This service is WORLDWIDE service.
- This is not a physical product, with your purchase of the ULTP Concierge Service you will receive a one time 30 minute Online Video Call where one of our expert team members will show and play for you the 3 instruments of your choice.
- This service is for 30 minutes, any extra time will get and extra fee on the price.
- Coupon codes and discounts to not apply for the VIP Concierge Service.
- If you need to re-schedule your appointment please let us know ASAP so we have time to set up a new meeting. You will be charged for this service if you do not show up for the appointment.
- Remember that there is prep involved involved by the Uke Like The Pros team to get your instruments ready for the call.
- Once the video call ended we don't grant any refund for this service.
- Return Policy
At Uke Like The Pros our mission is to provide you with the very best customer service, the very best instruments, and the very best quality. We understand it can be hard to choose the instrument that is absolutely perfect for you. We understand it is even harder to do so online. Our expert staff with over 30 years experience will do our best to help you pick the instrument that is right for you. Sometimes, though, it’s just not the right fit. We will take care of you!
All instruments have a five-day approval period. If you would like to return an instrument you must contact us within five days of receiving it, and must ship it back to Uke Like The Pros within seven days. *See below for Instruments damaged during shipping.
If the instrument is damaged, defective, or blemished* when you receive it, please let us know as soon as possible and we will file a claim and help arrange return shipping. Upon receiving the instrument and confirming the damage or defect we will repair it, replace it, or issue a refund.
If an instrument is damaged during shipping, we will need to file a claim with our insurance company. Please keep the original box, packing material, and instrument, as photos will be needed to file a claim. We ask you to hold on to the damaged instrument until the insurance claim is settled. If the damaged instrument is shipped back to us before the claim is settled it will void the insurance claim. Don’t worry our team will guide you through this entire process.
If returning an instrument that is NOT damaged, defective, or blemished*, the customer is responsible for the full cost of the return including original shipping, return shipping, repacking, insurance, and a 10% restocking fee**. Any custom work, such as setups, strap buttons, or pickup installations are non-refundable.
When shipping an instrument back to Uke Like The Pros, the customer is responsible for repacking the instrument. The instrument must be returned in the condition and packaging it arrived in including packaging materials and tags. (For information on how to pack instruments, see here) For domestic orders, we will arrange a return shipping label to be sent to you. For international orders the customer must obtain their own label.
We can exchange or refund your purchase as soon as we receive and inspect the instrument.
* For instruments a blemish must be visible to the naked eye from at least 24 inches away or roughly an arms length in distance.
Please remember that instruments are made by hand and wood comes from nature, neither one is perfect. We inspect and play each and every instrument before shipment.
**Restocking fee is based on the full, non-discounted price of the instrument excluding add-ons or custom work.
We do hope nothing goes wrong with your order, but being human sometimes mistakes happen. We do our best to respond to these issues as quickly as we can, so the faster you let us know the faster we can help you!
* For discounted or used instruments: These items are sold "As-Described" and cannot be returned or refunded unless it arrives in a condition different from how it was described.
You can reach out to us at firstname.lastname@example.org or 858-256-0570
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