At Uke Like The Pros our mission is to provide you with the very best customer service, the very best instruments, and the very best quality. We understand it can be hard to choose the instrument that is absolutely perfect for you. We understand it is even harder to do so online. Our expert staff with over 30 years experience will do our best to help you pick the instrument that is right for you. Sometimes, though, it’s just not the right fit. We will take care of you!

Return Policy

All instruments have a five-day approval period. If you would like to return an instrument you must contact us within five days of receiving it, and must ship it back to Uke Like The Pros within seven days. *See below for Instruments damaged during shipping.

If the instrument is damaged, defective, or blemished* when you receive it, please let us know as soon as possible and we will file a claim and help arrange return shipping. Upon receiving the instrument and confirming the damage or defect we will repair it, replace it, or issue a refund.

If an instrument is damaged during shipping, we will need to file a claim with our insurance company. Please keep the original box, packing material, and instrument, as photos will be needed to file a claim. We ask you to hold on to the damaged instrument until the insurance claim is settled. If the damaged instrument is shipped back to us before the claim is settled it will void the insurance claim. Don’t worry our team will guide you through this entire process.  

If returning an instrument that is NOT damaged, defective, or blemished*, the customer is responsible for the full cost of the return including original shipping, return shipping, repacking, insurance, and a 10% restocking fee**. Any custom work, such as setups, strap buttons, or pickup installations are non-refundable. 

When shipping an instrument back to Uke Like The Pros, the customer is responsible for repacking the instrument. The instrument must be returned in the condition and packaging it arrived in including packaging materials and tags. (For information on how to pack instruments, see here) For domestic orders, we will arrange a return shipping label to be sent to you. For international orders the customer must obtain their own label.

We can exchange or refund your purchase as soon as we receive and inspect the instrument. 

* For instruments a blemish must be visible to the naked eye from at least 24 inches away or roughly an arms length in distance.

Please remember that instruments are made by hand and wood comes from nature, neither one is perfect. We inspect and play each and every instrument before shipment.

**Restocking fee is based on the full, non-discounted price of the instrument excluding add-ons or custom work. 

We do hope nothing goes wrong with your order, but being human sometimes mistakes happen. We do our best to respond to these issues as quickly as we can, so the faster you let us know the faster we can help you! 

* For discounted or used instruments: These items are sold "As-Described" and cannot be returned or refunded unless it arrives in a condition different from how it was described.

You can reach out to us at support@ukelikethepros.com or 858-256-0570